Last updated 17/12/2017
Terms and Conditions of ChefMade Services Limited. Welcome and thank you for visiting ChefMade.me (“Site”) or our mobile application (“App”) and our Terms and Conditions (“Terms”).
PLEASE REVIEW THE TERMS CAREFULLY, IF YOU DO NOT AGREE TO THE TERMS IN THEIR ENTIRETY, YOU ARE NOT AUTHORIZED TO USE THE CHEFMADE OFFERINGS IN ANY MANNER OR FORM.
ChefMade Services Limited Inc. d/b/a ChefMade(“Chefmade,” “We,” “Our,” “Us” or “Company”) operates this Site and the Chefmade Web App. You agree to be bound by the following Terms, in their entirety, when you: (1) Use, access, or visit the Site; (2) Use or access the App(3) Purchase or receive any good or service offered through the Site and/or App, including, but not limited to, ChefMade’s Subscription Service or ChefMade's Shop as defined in Section 5 (“Products”); (4) Listen to, access, or view any of the text, audio, video, graphics, or other content featured on the Site or App (“Content”); (5) access links to or view ChefMade’s social media pages or accounts on third party social media websites, including, but not limited to, Facebook, Instagram, Pinterest, Twitter, Snapchat, and LinkedIn (“Social Media”); (6) Purchase, redeem, or sign up to receive or send ChefMade gift cards or gift certificates (including, for the purposes of these Terms, electronic versions of both) (“Gift Cards”) or Trial Offers, Sweepstakes, Contests, or Promotions(“Vouchers”, as defined in Section 9).
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Site.
- INFORMATION ABOUT US
ChefMade Services Ltd., d/b/a ChefMade, is a limited liability company incorporated in Trinidad & Tobago.
- SERVICE AVAILABILITY AND YOUR STATUS
The Site, the App, and Offerings, are intended for use by individuals in Trinidad & Tobago (“Serviced Countries”). At this time, we do not accept orders from individuals outside the Serviced Countries. As such, by placing an Order through our Site or App, you warrant that you: (1) Are legally capable of entering into these Terms; (2) Are at least 18 years old; (3) Are a resident of a Serviced Country; and (4) Are accessing the Site or App from a Serviced Country.
The latest Terms will be posted on the Site and the App, and you should review the Terms prior to using any Products offered by ChefMade and from time to time thereafter. By your continued use of ChefMade, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Terms in effect at the time you access any Offerings offered by ChefMade (other than for changes to the price/billing or dispute resolution pursuant to the preceding paragraph). All other amendments or modifications to the Terms shall be effective immediately upon publication on the Site and App.
- ACCOUNT CREATION
In order to utilize specific features on the Site and App, individuals will need to create an account with ChefMade. Should you create an account with ChefMade, you agree to: (1)provide the accurate and up-to- date information, as well as updating the information as necessary; (2) maintain the security of your password and accept the risks associated with access to your account which is not authorized by you; and (3) notify us as soon as possible at hello@ChefMade.me if you believe there have been any breaches to the security of the Site, the App, or your account information.
- CHEFMADE'S SERVICES
ChefMade’s Subscription Service. Our Subscription Service is an automatic, recurring weekly subscription to ChefMade Products (“Subscription Service” or “Service”). As part of the Service, we offer a number of subscription options that you may choose from (“Plan”). Each week you will receive a package from ChefMade (your “Meal Box”), including the contents of your chosen Plan (a specific number and type of “Meal Kits”). You can find specific details regarding your Plan and the ChefMade Service by accessing your account details via the Site or the App.
ChefMade Shop. ChefMade’s Shop is an online store where various kitchen items, including cookware and pantry items, selected by ChefMade can be purchased from us.
Auto-Renewal Feature. THE SUBSCRIPTION SERVICE CONSISTS OF AN INITIAL CHARGE FOLLOWED BY RECURRING PERIODIC CHARGES AS AGREED TO BY YOU. BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO DEACTIVATION. CHEFMADE MAY SUBMIT PERIODIC CHARGES (E.G., WEEKLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE ADVANCE NOTICE (IN COMPLIANCE WITH THE DEACTIVATION PROCEDURES IN SECTION 10.3) THAT YOU WISH TO TERMINATE THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE CHEFMADE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, LOG ON TO YOUR CHEFMADE ACCOUNT, EMAIL hello@ChefMade.me.
ADDITIONALLY, BY SIGNING UP FOR OUR SUBSCRIPTION SERVICE YOU ARE AGREEING TO RECURRING PERIODIC PAYMENTS FOR AN INDEFINITE TIME UNTIL DEACTIVATED BY YOU OR US, ON THE SUBSCRIPTION TERMS SET OUT IN THE APPLICATION FORM YOU HAVE COMPLETED,SUBJECT TO VARIATION IN ACCORDANCE WITH THIS SECTION. YOU CAN DEACTIVATE YOUR SUBSCRIPTION AT ANY TIME, PROVIDED THAT YOU DO SO WITHIN THE APPLICABLE DEACTIVATION NOTICE PERIOD, AS DEFINED IN SECTION 10.3. YOU WILL NOT BE CHARGED FOR ANY DEACTIVATION. YOU CAN RE-SUBSCRIBE AT ANY TIME FOLLOWING YOUR DEACTIVATION, BUT WE RESERVE THE RIGHT NOT TO PERMIT RE-SUBSCRIPTION WHERE WE HAVE PREVIOUSLY ELECTED TO TERMINATE A SUBSCRIPTION BY YOU.
FURTHERMORE, FOLLOWING YOUR INITIAL SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL BE AUTOMATICALLY EXTENDED FOR SUCCESSIVE RENEWAL PERIODS OF THE SAME LENGTH, AT THE THEN-CURRENT, NON-PROMOTIONAL SUBSCRIPTION RATE. YOU CAN LOG ON TO YOUR ACCOUNT TO DEACTIVATE YOUR SUBSCRIPTION OR EMAIL hello@ChefMade.me AND WE WILL DO IT FOR YOU. FULL DETAILS FOR DEACTIVATION PROCEDURES ARE IN SECTION 10.3 OF THESE TERMS. IF YOU DEACTIVATE, YOU MAY USE YOUR SUBSCRIPTION UNTIL THE END OF YOUR THEN-CURRENT SUBSCRIPTION TERM; YOUR SUBSCRIPTION WILL NOT BE RENEWED AFTER YOUR THEN-CURRENT TERM EXPIRES. YOU WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD.
Price Adjustments. We reserve the right to adjust prices in our sole discretion, at any time and without notice to you; provided, however, that we will provide you with at least ten (10) days’ advance notice of any price changes with your specific Plan rate. Your acceptance of deliveries of the Products after such notice has been delivered to you will constitute your acceptance of such price changes, unless you cancel your subscription to the Service in accordance with these Terms. All prices shown on the Site and/or in the App are in U.S. dollars. Any applicable taxes and other fees or charges are not included and are additional to any prices shown on the Site and/or in the App. Prices, taxes or other fees may vary geographically. The shipment of meal ingredients to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your subscription in accordance with the Term’s Deactivation policies.
Plan Add-Ons. Different features and other customized options may become available in addition to your plan, including, but not limited to, premium options, new product add-ons, and modified shipping options. These may change the price of your plan on a recurring basis. Should you have any questions about any of the options available under your plan, please visit www.ChefMade.me, email hello@ChefMade.me.
- REPLACEMENT INGREDIENTS IN MEAL KITS AND PROMOTIONAL INCLUSIONS
Given the perishable nature of many of our ingredients, and market conditions and product supply beyond our control, we reserve the right to adjust the quantity of any ingredients in a Meal Kit, to discontinue the use of any ingredient or Product, or to substitute any ingredients or entire Meal Kits, all without notice. While we make every effort to ensure that you are provided with the very best ingredients for our Meal Kits, these switches may occasionally be required. If such a substitution is required, we will make reasonable efforts to notify you prior to shipment. If you have any issues with any substitution, or either an ingredient or a Meal Kit, please contact us at hello@ChefMade.me. Additionally, please note that, on occasion, ChefMade will include products from our partners in our meal boxes which may contain some or all of the 8 major allergens (in addition to other ingredients). Please refer to Section 21.1 to review our allergen policy. Additionally, if you have any questions or concerns about any additional products or materials in your Meal Box, please contact Customer Care at hello@ChefMade.me.
- GIFT CARDS
You may purchase and/or otherwise receive Gift Cards through the Site and/or App. You must create or have an existing and valid account with ChefMade in order to redeem a Gift Card. All accounts are subject to the Terms in all respects. ChefMade Gift Cards may be redeemed on the Site or on the App. Redemption of Gift Cards will result in the application of a credit to your account in the amount of the Gift Card balance. Any Gift Card balance will be applied toward your purchase of ChefMade Offerings until the Gift Card is depleted. Gift Cards are not redeemable for cash or credit, except to the extent required by applicable law. ChefMade is not responsible for lost or stolen Gift Cards. Lost or stolen Gift Cards cannot be replaced (except as required by law). All sales of Gift Cards are final and nonrefundable.
ChefMade may offer discount promotions, free/discounted trials, or other types of vouchers (“Vouchers”). In order to utilize the offer on the Voucher, users need to create an account through the Site or App and input their information and the code found on the Voucher (“Voucher Code”) to redeem. If you purchase any Voucher, Voucher is deemed to have been sold at the time of payment for it. The discount found on the Voucher only lasts for the first week of your subscription plan, unless it specifically states otherwise on the Voucher or when you sign-up. Similarly, a Voucher may only be used once and may not be copied, reproduced, distributed, or published either directly or indirectly in any form or stored in data retrieval systems without our prior written approval. Additionally, Vouchers are only for first-time users of ChefMade, unless the Voucher states otherwise. ChefMade reserves the right to withdraw or deactivate any Voucher (other than one which has been purchased) for any reason, at any time. Vouchers may only be redeemed through our Site or App, and not through any other website or method of communication. To use your Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and any special conditions attached to the Voucher.
Please note, pursuant to these Terms, at the expiration of the Voucher, you will be billed the standard rate for your Meal Kit on a recurring, weekly basis, unless you cancel your Plan prior to the end of the Voucher period with proper, advance notice to ChefMade in accordance with these Terms. You may cancel your ChefMade Subscription up to five (5) days before your first scheduled delivery that does not include the pricing found on the Voucher.
As a part of the verification process, ChefMade may require a Customer to provide additional identification information. In addition, as a part of the verification process, the Customer authorizes ChefMade to charge to the Customer’s credit card a $1.00 authorization charge (or such other amount identified to Customer at time of verification by ChefMade), which amount will be refunded following successful authorization.
ChefMade Delivery Week. ChefMade’s “Delivery Week” begins on Saturday and runs through the following Friday. The start of our Delivery Week means that new Meals are available to be delivered in your Meal Box.
ChefMade may only at its sole discretion offer a refund if and when an order or delivery is incorrect or unfulfilled. Immediate contact should be made with a ChefMade representative via our sites, email or social media and the evaluation process would be initiated. ChefMade does not under any circumstances accept returns due to the perishable nature of our products and services.